Thursday 13 February 2014

Amazing Customer Service

When you shop at the same grocery store for years, people notice you. You make the odd acquaintance and get a few smiles every now and then. So when something happens like an extreme power outage and you can't pay for your groceries with your debit card, this is where those acquaintances become friends and show you the true meaning of customer service! 

I was shopping at Save On Foods yesterday and they had sudden power outage, the lights were off and the tills were running on backup for 15 more mins. I had my 1 year old, 3 year old and 5 year old and about 20 dollars in groceries at the till. I was checking out when I noticed I couldn't use my bank card. So I start putting in whatever cash I had on me which luckily was around 15 dollars. I had 5 dollars left to pay and one of the girls who has her grand daughter in my class grabs two other girls and they lend me the 5.00 out of their smocks. Now that is customer service! Sure Save On may not be the cheapest grocery store in town but the customer service makes it totally worth it! 

I have been shopping at Save On for over 10 years, since I was just a teenager. Don't underestimate the power of a great attitude, cute kids, and loyalty. Thank you Christine, Sandra, and Lita from Save On Foods in Westbank you saved my butt yesterday!

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