To successfully file a refund claim request, simply send an email to email@example.com with proof photos of any damage to the item and a clear description of the claim. Queenly will process the request and will be properly investigated. The Seller will be contacted immediately and Queenly agents can decide if the item is eligible for a refund. If approved, Queenly will send you a prepaid shipping label to return the item to the Seller. You will be issued a full refund once the Seller has received the item.
All returns must be shipped back within 5 days of approval to be eligible for the refund. Processing time is anywhere from 5-10 business days from when the refund is approved and will be subject to the processing time of the buyer’s bank/financial institution.
What about shipping times? Are there significant delays? Every business has been dealing with covid craziness and delays are inevitable no matter what but Queenly has a great shipping policy that should get you your items within a couple weeks. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard orders may take up to 7 business days to process (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 7 business days to process, Expedited orders can still take up to 3 business days, and Air Express (Rush) orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
To ensure your order arrives as quickly as possible, over $500 orders placed with Expedite or Air Express Shipping will skip in-person inspection and be sent directly to you. Please note that live quality check photos will still be submitted to you before the dress arrives.
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Pretty simple! Pick out the gorgeous designer clothes you want, or sell the beautiful pieces you no longer love and make some extra cash. Regardless of how you use Queenly whether for profit or pleasure they make it super simple, lots of fun and very affordable! Sign up today to start the wardrobe you always wanted.